How can we help?
Setting up a device, fixing a stream, or a question about your account: the support team answers around the clock, 24/7.
Call us
You get the phone number once you have bought a plan
It arrives by email after purchase
Look for it in your order email
Tell us what you need
How fast we answer
By email
< 24 hoursBy phone
Number sent once you buySetup help is free
Every new subscriber can ask the technical team to help with setup, at no cost. We take you from the first step to a working stream, one step at a time.
- • Getting your device configured
- • Installing the app
- • Signing in to your account
- • Fixing anything that goes wrong
Prefer to fix it yourself?
The knowledge base and video tutorials cover the most common problems, with quick fixes.
Questions people ask before subscribing
Short answers about the service, setup, payment and refunds
Didn't find your answer?
Write to support at any hour, 24/7, and someone will help you sort it out.
Ask support